5 Easy Steps to Improving Your Security Guard Service
What we have found is that most security guard businesses are capable of providing the service that property managers want, but too often do not because of a lack of continuing excellent control procedures.
Security guard businesses are unlike any seller that a home supervisor usually hires. If you hire a painter, then you can see whether or not they are doing their tasks by looking at the walls. However, when you hire a security guard company, how often can you determine if the guard company is doing their job which includes running background checks and drug screenings, providing good training to your own guards, and efficiently tracking and supervising your defenses. In most cases they likely are, but it is crucial to employ a system of verification and quality control to ensure that issues connected with the lack of performing these tasks don’t begin to happen.
In this article we’ll talk five (5) easy steps to enhancing your safety guard service and attaining what you picture as your perfect office security guard.
Screen Your Guards Qualifications
In many nations, guards have been mandated to have a predetermined amount of training before they could begin working as security guards. If your condition is one of these states, ensure that your security guard company is compliant.
If you’re in a country where there are no state requirements for shield certificate, then investigate the sort of training that’s being supplied by your security provider and inquire does it seem adequate.
Additionally, is your security guard company performing history and drug screenings on all of your defenses until they send them to your property? If they’re, they should be providing you with verifications. Otherwise, why?
Another excellent method to screen if the guard is a fantastic match for your property is to perform a brief”interview” to get a feel for the guard and to explain your expectations. This first dialogue will tell you a lot about what to expect from that guard and it provides you a chance to request another guard if you feel that it is necessary.
Assess Guard Training
Although most security guard businesses have a very thorough orientation that introduces every guard to the company itself, in several circumstances the guard’s orientation to his delegated land isn’t as complete. We predict the orientation to the delegated land”Site Specific Training”. Find out what your website specific training looks like:
• Does it happen at your premises?
• Just how long is each new officer educated?
• Just how long does the security company double lender?
Determine the response to every one of these questions and be certain that they fit with what you feel is sufficient. You should even think about sitting in on your safety guard company’s orientation and your website special training to get an understanding of what goes on preparing a guard to work at your premises.
Guard supervision is one of the main factors of very good security guard service. When security businesses deliver poor oversight, there isn’t enough emphasis put on preventing errors, problems, and complaints. Deficiency of oversight also removes the chance for the guard to understand and better understand their responsibilities. When the guards are not being supervised, they begin to feel that their job isn’t significant and they begin to find themselves as not as a part of the security team. When guards don’t feel as part of your team it generally leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the arrangement of your contract, on-site supervisors might not be included. If your contract doesn’t require onsite oversight, how does your security guard company remotely oversee its defenses? Outside of the Standard security company field supervisor spot checks, the 2 methods of remote oversight that prove most effective are: Officer Tour Tracking Systems
In case your guards are required to produce rounds of your premises, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems provide a remote means of tracking the guards while they’re in your premises. These monitoring systems permit the security guard company to monitor the time and log the action of these guards while they’re making rounds to various areas in your premises. Most Officer Tour Tracking Systems can generate reports which empower the safety guard company to quickly get an understanding of if the guard is making rounds. The property manager should also be provided with an abridged version of these reports. Manufacturers of these systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have found that having a system for guards to check in frequently with the safety guard provider provides a method of making certain that each guard is secure and alert. Using guards check-in frequently together with the safety guard company, at least each 30 minutes, guards feel that their security is important and that being awake and attentive is an important part of their job.
Inspect Your Guards
After hours inspections of your defenses are almost always good ways of finding out exactly what is occurring with your safety while you are not there. Through these inspections, be sure to ask your safety guards questions about their responsibilities and duties to ensure that they know their tasks. In reality, we suggest having your safety guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) with a licensed security consultant as part of your continuing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing exactly that. Remember, when selecting a security consultant be confident that the consultant isn’t actually a security guard company. If so, your audit is sure to develop issues with your current security guard company.